An e-commerce platform needed to improve data accessibility and unify data across its online store, customer interactions, and inventory systems to deliver a seamless customer experience.

Challenges:

• The company’s data was siloed across various systems, creating inconsistencies and inefficiencies in operations.
• They lacked a centralized system for collecting and analyzing customer data, which impacted their ability to personalize user experiences and track customer behavior.

Solution:

Quanois built a cloud-based data platform that integrated the company’s various data sources, allowing for better decision-making and personalized marketing.

• Data Engineering:

  We created a unified cloud data platform to centralize data from sales, customer interactions, and inventory systems.

• Advanced Analytics:

  We implemented customer segmentation and predictive analytics to offer personalized product recommendations and marketing messages.

• Results:

  • Increased customer retention by 18%.
  • Reduced stockouts by 15% through better data-driven inventory decisions.
  • Boosted online sales by 10% with targeted marketing and personalized recommendations.